Terms of Service

1. Who and what this covers

"We" and "the Company" mean Umbra Corporation S.R.L., reg. number 1000000000000, registered at str. Exemplu 1, of. 1, MD-2001, mun. Chișinău, Republica Moldova.

"The Service" means all of the following, together and separately:

• the website umbracorporation.net;
• the game Fall of Cities;
• the game Galactic Cleaner;
• the app Umbra Mind — conversations with AI characters;
• the shared Umbra ID account, friends and chat;
• products released later, including the shop and the messenger.

The community Rules published on our product pages form part of this agreement, and breaking them carries the consequences described below.

2. Who may use the Service

• you are at least 13 years old;
• if you are under 16, you have a parent's or guardian's consent;
• you are not subject to a ban we imposed earlier;
• you are not located in a country subject to sanctions that prevent us from providing the service.

3. Your account

• Your login is chosen once and never changes. This is deliberate: a login cannot be taken over, stolen or quietly reassigned.
• An account belongs to a person; it is not property. It may not be sold, bought, gifted, rented or transferred.
• You are responsible for keeping your password safe and for everything done from your account. If you notice a login that was not yours, change the password at once and tell us.
• One person, one main account. Extra accounts used to farm resources are forbidden by the Rules.
• Use a real e-mail address. Without access to it, recovering the account will be impossible.
• The messenger is registered with a phone number, and only with a phone number. Use a number you actually control: the confirmation code is what proves the account is yours.
• One number, one messenger account. A number already attached to an account cannot be used to register a second one.
• Keep your number current. If you stop using a number, change it in your settings first. Operators reassign released numbers to new subscribers, and whoever receives yours would be able to request a confirmation code to it.
• Do not register with numbers that are not yours — disposable, rented or virtual numbers taken to bypass restrictions. Accounts created that way may be closed.

4. Rules of conduct

The full list of violations and penalties is in the Rules. In short:

• Severe violations (H1–H4) — content about war or politics, political or "patriotic" symbols, trading in-game items outside the platform, account farms. Penalty: permanent deletion of the account across all of the studio's products.
• Medium violations (M1–M3) — profanity and insults, spam and advertising, provocation and disrespect. Penalty: a temporary ban. Three medium violations count as a severe one.

It is also forbidden to:

• use cheats, bots or auto-clickers, modify the game client, or exploit bugs instead of reporting them;
• attempt to access other people's accounts or our servers;
• generate load that disrupts the service;
• impersonate Umbra Corporation staff or a moderator;
• post material that infringes someone else's copyright;
• file knowingly false reports about other players.

5. ÆC currency and items

This section matters — please read it.

• ÆC, chips, cards, frames, backgrounds and other in-game items are not money and not your property. They are a limited, revocable, non-transferable licence to use them inside the Service.
• They have no monetary value outside the Service. They cannot be exchanged for real money, cashed out, sold to another player for money, or inherited.
• When you buy ÆC you are paying for the right to use them in the Service, not acquiring an asset.
• We may change prices, item properties and the ways items are obtained where this is necessary for game balance or the operation of the Service.
• If an account is closed for breaking the Rules, the remaining ÆC and items are not refunded or compensated.
• If the Service or an individual game shuts down, we will announce it in advance and, where reasonable and possible, offer a way to use any unspent balance.

6. Purchases, payment and refunds

• Payments are taken by Paddle.com Market Limited acting as merchant of record. By purchasing you also accept Paddle's terms.
• Prices include taxes where the law requires it. The final amount is shown before you confirm.
• ÆC are credited once payment is confirmed — usually immediately, occasionally after a few minutes.
• Digital content is supplied immediately, so once you start using it you lose the 14-day right of withdrawal that applies to distance purchases. This is an exception set by law, and you agree to it when you buy.
• If payment succeeded but ÆC were not credited, write to us with the date and amount — we will investigate and either credit or refund.
• Refunds for other reasons are considered case by case. We may refuse a refund where the ÆC have already been spent or where refund requests are systematic.

7. Your content

"Your content" means everything you create and post: nickname, avatar, biography, chat messages, group names and avatars, and characters you create in Umbra Mind.

• You keep the rights to your content.
• You grant us a free, non-exclusive licence to store, copy, display and transmit it — strictly to the extent needed to run the Service, such as showing your avatar to other players or delivering your message to its recipient.
• You are responsible for having the right to post that content and for it not breaking the law or third-party rights.
• We may remove content that breaks the Rules or the law, and restrict access to it.
• Deleting your content deletes it on our side too, apart from copies needed to resolve reports already filed or required by law.

8. Umbra Mind and artificial intelligence

• Umbra Mind is an app for talking with AI characters, not a game.
• Character replies are produced by a language model. They are fiction and may be inaccurate, inappropriate or entirely wrong. Do not treat them as medical, legal, financial or other professional advice.
• Characters are fictional creations. They do not represent real people and do not express the company's position.
• If you use your own AI provider key, it is stored in your browser. You are responsible for that third-party service's terms and costs.
• When creating characters, follow the Rules: no depictions of real people without their consent, no sexualisation of minors, no incitement to hatred, no infringement of copyright.

9. Our rights in the Service

The games, apps, source code, design, text, images, audio, music, the names Umbra Corporation, Fall of Cities, Galactic Cleaner and Umbra Mind, and the logos, belong to us or are used by us under licence.

You receive a personal, limited, revocable right to use the Service. Copying, reverse engineering, decompiling, modifying the code, creating derivative products, or using our material commercially without written permission is prohibited.

10. Availability

• The Service is provided "as is". We do not promise uninterrupted or error-free operation.
• We may change, add to or discontinue features, products and games.
• We carry out maintenance and try to announce it in advance.
• We are not responsible for outages caused by your internet provider, your device or a third-party service.

11. Liability

To the extent permitted by law, we are not liable for lost profit, lost progress or data, or indirect damages. Our total liability to you is limited to the amount you actually paid us during the preceding 12 months.

Nothing here limits the rights the law gives you as a consumer and which cannot be waived, nor our liability for intent or gross negligence.

12. Ending access

• You may leave at any time by deleting your account.
• We may suspend or close an account for breaking the Rules or the law, or where necessary to protect other players.
• Where an account is closed for a violation, the balance and items are not compensated.
• If you believe a decision was wrong, write to us and we will review it. We explain moderation decisions but are not obliged to disclose details that would let someone evade protection.

13. Law and disputes

This agreement is governed by the law of the Republic of Moldova, and disputes are heard by the courts at the company's seat. If you are a consumer resident elsewhere, you keep any right to sue in the courts of your own country where your national law provides it.

Before going to court, please write to us — most matters are settled in a few messages.

14. Changes to these terms

We may change this document, including when new products such as the shop and the messenger launch. Material changes are published in advance. Continuing to use the Service after they take effect means you accept the new version. If you disagree, delete your account.

15. Contact

General questions and support: umbra.corporation.md@gmail.com
Legal matters: umbra.corporation.md@gmail.com
Fastest route: Discord
Address: str. Exemplu 1, of. 1, MD-2001, mun. Chișinău, Republica Moldova